Based in Middlewich, Environmental Business Support are looking to employ a Business Support Apprentice. This is an exciting opportunity to be involved in an administration role. The role involves undertaking a range of administrative duties to support all areas of Environmental Services.
About the apprenticeship
* Efficient and effective use of information technology relative to the service including MS office applications, IBS systems, bespoke systems and the internet; to maintain data bases, update records, generate work and information reports including the placement of orders, issuing of invoices and responding to external email requests.
* Receive, answer and deal with face-to-face and telephone enquiries from the public, outside organisations and internal clients, to provide accurate information and excellent customer service, referring callers on only where matters require the personal attention of a team member.
* Undertake clerical and administrative duties, ensuring that all correspondence is dealt with promptly and to a high standard of presentation and that service standards are met or exceeded.
* Organise and carry out procedures aligned to the department as required, to ensure that supplies and financial records are maintained efficiently. This may include reconciliation of income, preparation of banking for submission to accounts, accurate input of work costings into the corporate systems including time sheets and holidays.
* Organise meetings and other events involving team members, if required attend, take notes, and arrange and monitor subsequent follow up actions.
* To engage with service users, including preparation, distribution and analysis of questionnaires relating to the service; and contribution to campaigns and promotions, including planning and assisting in events and the effective delivery of Services
* Develop and maintain accurate recording systems and a comprehensive filing system, to provide efficient and readily accessible sources of information and accurate statistics.
Apprenticeship qualification and training
* Business Administrator Level 3 Apprenticeship Standard
* Functional skills or equivalent at Level 2 - English and mathematics
* In-house development programme to support the development of knowledge, skills and behaviours.
Career progression
Environmental Business Support has an excellent track record of successfully bringing through apprentices and employing them on full time contracts.
About the employer
Ansa delivers waste and recycling services for Cheshire East Council, along with grounds maintenance, fleet services and street cleansing functions.
Employer
Cheshire East Council
Environmental Hub
Cledford Lane
Middlewich
Cheshire
CW10 0JR
Working week
Monday - Friday between 7.00am - 5.00pm
37 hours per week
Qualifications required.
GCSE or equivalent in English (Essential), GCSE or equivalent in Mathematics (Essential)
Skills required.
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, administrative skills, Team working, Initiative,
Things to consider.
* Must be confident of travel to Middlewich each day. * The jobholder may be required at any time to undertake any work up to and/or at a level consistent with existing responsibilities. These tasks may be at any location in Cheshire East, to ensure the effective deployment of labour, materials, transport, and equipment to meet daily service requirements.
Contact liz.hutchinson@cheshireeast.gov.uk to arrange an informal discussion of the role.
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