Overview
We\re on an exciting journey to build a best-in-class Customer Hub and we\re looking for a Training Academy Specialist (SDA) to help us get there. In this role, you\ll design and deliver high-quality training and communications that support our colleagues to deliver exceptional customer service. You\ll translate business change, new systems, and process improvements into engaging learning experiences, helping colleagues feel confident, capable, and ready to succeed. You\ll work closely with leaders across the Customer Hub to identify training needs through data and performance insights, then design targeted interventions that drive measurable improvements. You\ll also help evaluate the success of training programmes, capturing the impact on performance, efficiency, and customer experience. This is a hands-on, creative, and collaborative role where you\ll be involved in every stage of the learning lifecycle, from needs analysis and design to delivery and evaluation.
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We\re happy to work with you to ensure you have the opportunity to perform at your best.
We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there\s always more we can do to make you smile, that\s why we offer a comprehensive benefits package with each role, yours will include:
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