Job Description
General Services Manager
Location: ConocoPhillips (UK), Teesside Operators Ltd, Seal Sands, Middlesbrough, TS2 1UH
Salary: £40,000 – £45,000 per annum plus benefits
Hours: 40 hours per week, Monday – Friday (some flexibility required)
Requirements: Driving licence
Testing: Drug and alcohol test on first day, with random testing thereafter
About the Role
As the General Services Manager (GSM) at ConocoPhillips, you will lead all on-site services, including cleaning, catering, pest control, and machinery servicing.You will oversee the Assistant GSM, Catering Manager, and wider operational teams, ensuring day-to-day operations run smoothly, high-quality standards are maintained, and contractual obligations are met.
This is a senior leadership role requiring strong operational management, people leadership, and experience in facilities management across cleaning and catering services.You will act as the primary liaison between Sodexo and the client, managing all services to agreed SLAs while driving continuous improvement and commercial performance.
Key Responsibilities
Operational Leadership
Lead all on-site services, ensuring quality, compliance, and SLA delivery
Oversee the Assistant GSM, Catering Manager, and operational teams
Manage pest control schedules and annual machinery servicing
For full list of responsibilities please see the job description attached
Client & Business Management
Act as the primary interface between Sodexo and the client, building strong, trust-based relationships
Ensure contracts are delivered profitably and efficiently, managing costs and budgets effectively
Financial & Commercial Oversight
Manage site budgets, costs, and stock control
Ensure accurate billing and invoicing through systems such as SAP and E-Prophit
Leadership & People Management
Lead, motivate, and develop a high-performing team across multiple service areas
Drive onboarding, training, performance management, and succession planning
Promote employee engagement through Sodexo's Employee Value Proposition
Health, Safety & Compliance
Maintain a safe working environment in line with health and safety, food hygiene, and statutory requirements
Lead initiatives in line with Sodexo’sZero Harm safety mindset
Continuous Improvement & Innovation
Drive innovation, cost efficiency, and quality improvements across all services
Promote best practices, Sodexo standards, and corporate values on site
Represent Sodexo externally as a senior ambassador for the brand
What You’ll Bring
Proven experience in senior people management and operational leadership
Strong financial and commercial acumen
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and workloads
Experience in facilities management across cleaning, catering, or related services
IOSH Managing Safely qualification or willingness to work towards
Experience delivering training and developing teams
Ability to balance client expectations with operational demands
Why Sodexo?
Working with Sodexo is more than a job — it’s a chance to be part of something greater. Benefits include:
Unlimited access to an online wellbeing platform
Employee Assistance Programme (legal, financial, and personal support)
24-hour virtual GP service
Sodexo Discounts Scheme
Pension plan
Learning and development opportunities
Bike to Work Scheme
Enhanced UK & Ireland benefits and leave policies
About Sodexo
Sodexo’s purpose is to create a better every day for everyone. Operating in 55 countries, we serve over 100 million consumers daily.
We are an inclusive, forces-friendly, and Disability Confident Leader employer and welcome applications from people of all backgrounds.Employee networks include Pride, Parents & Carers, Disability Ability Network, SoTogether, Generations, and Origins.
Ready to be part of something greater?
Join a team that values you for being you.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications