Helpdesk, IT Support, Service Desk Analyst - 56379
Contract: 3 Months
Rate: £175 per day or £23.33 per hour (Inside IR35)
Dagenham, Essex - Three-shift pattern: Earlies, Lates and Nights in weekly rotation - Must be able to Drive
The engineering plant of a major manufacturing company and a household name is seeking an IT support analyst, IT helpdesk analyst to work in the IT Team responsible for providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
Main Tasks & Responsibilities
> Provide the Manufacturing facility with operational support for all IT Applications/Infrastructure across the plant
> Deliver specific IT projects within the Plant (new applications, new infrastructure, new hardware etc.)
> Support the IT element of new model launches
> Provide a single point of contact for the plant for all IT issues and interfacing with Central IT
> Ensuring IT Policy is adhered to across the plant. Specifically this Helpdesk Analyst role covers first level Help Desk support across the plant:
o Respond to phone calls to the Help Desk.
o Silas administrative tasks (e.g. resetting passwords, setting up accounts)
o Administrative tasks (e.g. modifying access levels)
o Resolving software issues (remotely if possible)
o Resolving hardware issues
o Logging hardware errors in-line with our existing maintenance contracts
o Installation of application software on clients
> Carry out start of shift checks
> Run back-up services and storing tapes
> Carry out departmental maintenance standards actions
> Assist in creating, updating and reviewing Single Point Lessons
> Test network and telephone sockets and equipment data transfers
> Follow local and corporate Change Control processes
> Move/Installing IT hardware
> Set up conference facilities as and when required
> Maintain an accurate IT stores inventory
> Assist IT Engineers on an “as and when required” basis
> Provide hand-over communications / reports as required
> Escalate emergency issues outside the plant when required.
Essential Skills & Experience Required:
# IT Helpdesk experience
# 1-3 years in a corporate IT department providing end user support across a wide range of
# Flexibility: Willingness to work flexibly to meet the demands of the Plant
# Self-Starter: Able to operate autonomously on some tasks to deliver
# Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
# Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
# Continuous Improvement Mind-set: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements