The Role… This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth. We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences. What's in it for you? Weekly Pay Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service. Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets. Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings. Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest. Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions. Develop and coach team members through regular performance conversations, training, and succession planning. Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives. Champion retail performance through effective merchandising, product knowledge, and team development. Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards. Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience. What we are looking for Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation. A proven track record of managing large teams and delivering commercial results. Strong financial and operational management experience, including budgets, forecasting, and KPI ownership. Exceptional leadership and communication skills with the ability to motivate and develop teams. Passion for hospitality, wellness, and creating memorable member experiences. A hands-on leader who enjoys being visible within the operation and leading from the front.