HealthHarmonie, part of Medinet Group, is seeking a Customer Account Manager to drive growth and client satisfaction across our community specialist services.
About Medinet Group: Medinet Group is a dynamic healthcare organisation dedicated to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to enhance patient care, reduce waiting times, and drive innovation in healthcare delivery.
Key Responsibilities
* Developing and maintaining an in-depth understanding of our business, offerings, competitors, and industry trends to remain well-informed and proficient in client interactions
* Identify and assess suitable host sites for new and existing contracts
* Initiating contact with potential clients, following up on leads, and successfully acquiring new clients (GP's) to expand the business across a broad geographic region
* Nurturing and cultivating strong, trusting relationships with clients, fostering loyalty and long-term partnerships
* Identifying and comprehending client needs, proactively seeking out new business opportunities within your assigned portfolio
* Delivering exceptional customer service and consistently striving to ensure clients' needs are met and expectations are exceeded
* Clear and efficient communication between internal teams, ensuring seamless delivery of solutions and services to clients
* Identifying areas for improvement within the account management process and suggesting new tools and streamlined processes to enhance efficiency
* Think strategically when faced with obstruction from internal and external stakeholders
About You
* Entry-level professional with a focus on business development, sales, or account management
* Ideally experienced in the healthcare sector
* Driven and ambitious, with a strong determination to achieve success
* Experience in cold calling and prospecting to generate new leads and clients would be advantageous
* Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams
* Proficiency in Microsoft Office to efficiently manage client data and communication
* Highly organised and solution‑oriented, capable of resolving challenges and achieving objectives
* Self‑starter with the ability to work efficiently under pressure and independently drive initiatives
* Possession of a full, clean driving licence and access to a car to facilitate travel for client meetings and business needs
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Hospitals and Health Care
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