Job Technical Project Manager Description Company As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com Full-Time, Permanent Position Location: London (hybrid) Position Overview The Technical Project Manager (Global Platform Operations), will support the onboarding of new clients, including both project management of client onboarding, automation initiatives, workflow optimization and new requirements support. Project management maximizes automated content fulfillment on the platforms, including operational transition and rollout planning, communications planning and execution, internal and external stakeholder engagement and detailed overall project planning. In addition, new requirements may encompass definition and scoping, workflow standardization and optimization, clarify requirements, and write/accept user stories throughout the software development lifecycle. The Technical Project Manager will work with various internal and external stakeholders, including senior managers and department managers to understand overall business strategy, product features and requirements and prioritize and communicate those requirements to the development team. Role and Responsibilities Project manage client onboarding and initiatives to drive digital supply chain process improvements to successfully and rapidly deploy scalable, end-to-end content fulfillment automation solutions to Deluxe’s Localization and Fulfillment platforms Operate comfortably within Agile project environments Ensures that project plans are aligned with the requested timelines and goals for deliverables Implement global processes and governance to streamline the migration of existing clients and new customers to the platforms Define requirements and scope system functionality to enable scalable, end-to-end automation Maintain existing customer relationships, escalated needs and functionality requirements Define, prioritize, and clarify requirement user stories; working with others to understand use cases, features, return on investment metrics and overall product goals Maintain the functional quality of the work being delivered by setting and evaluating expectations and acceptance criteria. Periodically review the product with stakeholders to ensure product meets expectations and is competitive in the marketplace in all regards including user experience Perform product demos and evangelize across other teams as needed. Write, format, edit, review, and proof procedural and technical information for technical and non-technical users Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements Key Requirements The ideal candidate will have a strong knowledge of Project Management methodologies, as well as: Experience in driving efficiencies and building processes around automation in support of media distribution, ideally related to one or more of the following areas - digital video, asset management systems/platforms, multimedia formats, and the creation and delivery of localization assets for subtitling and dubbing Knowledge of Agile development practices, methodologies and tools. Direct hands-on experience with writing user stories and coordinating/prioritizing conflicting requirements in a fast paced, ever-changing environment Experience exhibiting overall understanding and knowledge of the video post-production process. Ability to thoroughly understand complex business and technical issues and influence decision making at all levels of the organization without formal reporting structure authority – strong technical background a plus Excellent teamwork, written and verbal communication skills. Ability to communicate ideas in both technical and user-friendly language Diversity Statement Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.