Join to apply for the Field Service Engineer - Teesside role at Virgin Media O2.
Summary
Location: Middlesbrough, Stockton-On-Tees
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 24-Oct-2025
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
To be eligible, you must live in one of the following postcodes:
TS1, TS21, TS3, TS4, TS5, TS6, TS7, TS8, TS9, TS10, TS11, TS12, TS13, TS14, TS15, TS16, TS17, TS18, TS19, TS20, TS21, TS22, TS23, TS24, TS26, TS25, TS27, DL1, DL2, DL3, DL4, DL5, DL6.
We’re looking for someone excited to connect people with what matters most. You’ll spend most of your time traveling to different locations and meeting new customers daily, installing or troubleshooting broadband, TV, and phone services. You’ll enjoy working outside and the freedom of a flexible schedule—only four days a week.
Responsibilities
* Install and maintain broadband, TV, and phone services to customers' homes.
* Quickly resolve technical issues, ensuring customers stay connected.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team, always ready to deliver your best.
Want to see what it’s all about for yourself? Watch a day in the life of our Field Service Engineer: Video Link.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Must-Have Qualifications
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
Desired Skills & Attributes
* A problem‑solving mindset and a passion for helping customers.
* A methodical, organised approach to work.
* The ability to stay composed and adapt to any situation.
Benefits
* A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA (including upgrade options), a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off, plus the option to buy and sell up to 5 extra days.
* 4‑day working week – 37.5 hours across just 4 days, with shifts ranging between 7.5 and 10 hours.
* Up to 10% employer pension contributions and life insurance.
Next Steps
* Complete our quick online application and video assessment.
* If successful, chat with a recruiter to learn more.
* Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know—we’re happy to help.
So, if you’re ready for a rewarding career where no two days are the same, apply today.
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