E-Commerce Manager (Webshop & Fulfilment) | Hemel Hempstead (Office-Based) | From £25,000 Bonus (after qualifying period) Ready to take full ownership of a fast-moving e-commerce operation? Want a role where your organisation, accuracy, and problem-solving genuinely make a difference every single day? If you love keeping systems running smoothly and getting orders out on time, this is the role for you! Our client is a specialist provider of branded merchandise solutions, working behind the scenes to power online stores for major household-name clients. From managing stock across UK and EU warehouses to running slick, reliable webshops, they make sure products are always available, orders are fulfilled seamlessly, and clients get accurate reporting every month. Theyre growing and looking for someone who thrives on detail, momentum, and variety. The E-Commerce Manager Role: As the new E-Commerce Manager, youll be the engine keeping the webshop operations running flawlessly. This is a hands-on, detail-driven role where youll coordinate between warehouses, clients, carriers, and internal teams to make sure everything happens accurately and on time. Youll be the person who spots issues before they become problems, ensures stock is correct, orders are right, shipments move smoothly, and clients get the data they need. What Youll Do: Create and maintain product listings/SKUs with accurate pricing, descriptions, HS/commodity codes, COO data, weights/dimensions, and images Liaise daily with UK and EU warehouses to book in stock and keep inventory tight and reliable Review every incoming order for deadlines or special instructions catching errors before they hit despatch Arrange international shipments from the UK, including booking carriers and producing compliant commercial invoices Track orders proactively and chase delays to keep everything running on schedule Manage returns end-to-end and reconcile stock back into the system Compile month-end reporting packs to support accurate and timely billing What Youll Bring: Solid experience in ecommerce operations, including product setup, order control, and 3PL/warehouse coordination A good working understanding of shipping and customs basics (commercial invoices, HS codes, duties/taxes) Strong spreadsheet ability lookups, pivots, and a love for clean data A meticulous approach, great communication skills, and the confidence to take ownership and work collaboratively A proactive, solutions-focused mindset and a genuine care for accuracy Whats on Offer? Real responsibility own the entire fulfilment lifecycle Supportive, friendly team with clear processes already in place A role where your efficiency and ideas truly matter Competitive salary, progression opportunities, and hybrid working Company pension Team events & nights out On-site parking Whats Next? If you have the enthusiasm and skillset to hit the ground running, we would love to hear from you. APPLY NOW for immediate consideration.