Salary and Location
Salary: £34,068.06
Location: Hams Hall
Hours: 40 hours per week, 4 on 4 off, 18:00 - 06:00
Job Overview
Reporting to the Operations Manager, you will oversee and coordinate your team's activities to ensure the smooth and efficient running of the operation.
Your Tasks
* Lead and manage the team to achieve and exceed SLAs
* Distribute work orders and manage employee workloads
* Coordinate and implement processes, and plan daily business activities
* Serve as the first point of contact for process and technical faults, forwarding reports to relevant departments
* Identify issues or problems and initiate corrective actions, monitoring success
* Ensure SLA compliance
* Work within the SAP system
* Participate in resource planning (staff and infrastructure)
* Create and evaluate reports
* Ensure quality and service level standards are met
* Manage people activities
Your Profile
* Experience with computerized systems
* Experience in a temperature-controlled environment is an advantage
* Reliable with good time management and organizational skills
* Excellent written and verbal communication skills
* Good numerical and record-keeping skills
* Strong attention to detail
* Ability to take ownership of issues and see them through professionally
* Customer-focused mindset
We Offer
* 25 days of annual leave plus 8 bank holidays, with options to purchase up to 5 additional days
* Pension contribution
* Life assurance policy paying out 4x salary
* Employee Assistance Programme providing confidential support, information, and advice
* Employee Discount Scheme via Benefit Hub
* Free car parking
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