Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
* Deliver inspirational gardening standards through excellent service and customer care.
* Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
* Offer a helping hand with customer queries through high‑quality product knowledge including indoor and outdoor plants, machinery and core gardening items.
* Work with your team to ensure the department is kept to a high standard.
* You will also work on the shopfloor and other areas of the store as and when required, including working stock, cash handling, till work, take‑to‑car deliveries, stock control routines and restaurant service – an ideal opportunity to gain more skills and experience.
* You will have a passion for delivering a great customer experience, serving everyone with a smile.
Qualifications
* Experience within a customer‑facing role and a passion for plants.
* Ability to lift heavy objects to support larger store projects.
* Works well within a team, builds relationships, and celebrates success.
* Shows up to work on time, well presented and brings a can‑do, hard‑working attitude.
* Eager to learn new skills and gain new experiences.
* Can demonstrably embody our values: one team, getting better every day, bringing a smile, loving gardens, and delivering for our customers.
Benefits
* Generous annual leave entitlement – use holidays when you want with limited statutory days off required.
* Uncapped discount across our stores: 50% off in our restaurants, 25% off in the garden centre and 10% off in our food halls.
* Access to Stream – financial well‑being support to access earnings ahead of payday, save for the future and receive financial advice.
* Access to Retail Trust – confidential support, virtual GP, free counselling service and discounted retail rewards via employee well‑being platform.
* Access to Dobbies Academy – continue development with our eLearning platform and development programmes.
* Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers.
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