Location Bournemouth / Dorset Other Locations Swindon / Wiltshire Salary Circa £25,000 per annum Contract Permanent (Full Time) Reference 528 Closing Date 16 October 2025 Job description Are you looking for a role where you can realise your passion and talent for creating excellent customer communications? Do you want to learn and progress within one of the UK’s most recognisable and purpose-driven brands? Do you enjoy working as part of a team and across different business areas, to support the development of communications that are empathetic and easily understood by customers? In the Legal Regulatory & Mandatory (LRM) Customer Communications team we put customers at the heart of everything we do. We write, design, and produce millions of critical communications to help customers manage their accounts day to day and to make good financial decisions at the right time. As a Centre of Excellence, we apply behavioural science and plain numbers methodology and consumer understanding principles, to all communications so that they are empathetic and easily understood by customers. We deliver them as part of a clear, consistent and optimised journey that creates a great customer experience. Our squads You’ll be joining us at an exciting time of expansion. We’re increasing the number of our specialist squads to support more business areas across the society with their Customer Communications. Each squad will work closely with subject matter experts to understand and prioritise communication requirements; using their expertise to design and create the very best customer centric communications. These communications are delivered traditionally through post, SMS, email and online (app and online servicing). We copywrite all our communications, design them, test them where necessary, and work with our comms development and distribution partners to produce and send them. The communications that we produce are inspired by customer insight, behavioural science and align to the Nationwide Communication Standards. We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Operating at the heart of the squad, the Communications Assistant reports to the Squad Manager and supports the day-to-day work of your colleagues. It is a fantastic opportunity for you to demonstrate your exceptional organisational and administrative skills, helping to ensure that every communication is well-managed and delivered correctly and on time. As well as supporting communication change, you will work closely with colleagues in product, risk and distribution to make sure that communications are on brand, accurate and approved before they are sent to customers. You will co-ordinate with these experts in the review and approval of customer communications to meet governance. And you will manage and co-ordinate small change to make sure communications remain accurate, and that content, rates and branding is correct. To achieve this, you will work seamlessly and collaboratively with colleagues in your squad, including your Squad Lead, peers, communications and delivery consultants, artworkers and executives. As a Communications Assistant within LRM Customer Communications, you will play a key role in contributing to creating a positive squad mentality and building a culture of continuous improvement. About you Here are some of the qualities and behaviours which will help you to succeed in the role. You’ll: Have a positive, continual improvement mindset Possess superb organisational skills and have high standards Be able to demonstrate exceptional proof-reading skills and attention to detail Thrive on change, have natural resilience, and not be fazed by last-minute changing requirements Communicate clearly and confidently within the squad and with stakeholders, ensuring expectations are managed Be a self-starter, able to manage your own work and to support the work of others, with initiative Have a natural passion and aspiration for creating best in class communications that truly support the needs of our customers Have experience with workflow management tools such as Adobe Workfront or the ability to learn quickly Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata From January 2026, all colleagues will have access to fully funded private medical insurance A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Access to an annual performance related bonus Access to training to help you develop and progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance worth 8x your salary Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application. Please note that should you be successful in securing this role the job title on our internal systems will be Marketing & Corporate Affairs Assistant.