Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Senior Infrastructure Engineer. - Cloud Services to join their professional services team. The Senior Infrastructure Engineer will work closely with customers to design and deliver complex, enterprise level infrastructures that integrate and leverage the company's solutions. You will be involved in the full life-cycle, from initial engagement, solution design to ongoing third line support.Specific duties will include: * Responsible for system design, administration, management and third level support ofVMware vCloud, vCenter, vSphere, storage, and associated technologies,Linux, Windows, SQL and other supporting technologies,VMware NSX and physical networking,Firewalls and other security devices * Responsible for root cause resolution of complex technical issues * Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding * Raise third party support cases with appropriate criticalities, managing and escalate as necessary * Proactively contribute to continuous service improvement with ideas and suggestions * Mentor and guide other team members in their specialist areas of technology * Draft and create documentation for new systems, services and technologies including procedures * Prioritise and manage your own time alongside stakeholder expectations to deliver for internal and external customers whilst balancing business as usual activity and projects * Assist the Commercial team in preparation of proposals, statement of work, and supporting documents for prospects * Present the Cloud Services vision, technologies and strategy to executives, technical management and technical engineers * Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration and backup/DR strategies * Support all of the company's Cloud Services as part of an out of hours on call rota The ideal candidate for the role of Senior Infrastructure Engineer - Cloud Services will have: * Expert knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization and security devices * 5 or more years' experience in a senior systems administration role, preferably in a service provider environment * Knowledge and experience of ITIL, ISO27001 and PCI-DSS preferred * Expert knowledge of backup and replication technologies * Professional level qualifications across multiple disciplines such as VCP, MCSE, CCNP or equivalent * Proven background of providing great customer service * Demonstrated ability to effectively communicate by phone, in person or written * Show initiative and act independently to resolve problems * Demonstrated high levels of accuracy with excellent time management and organisational skills * Experience of customer relationships with the confidence and presence to successfully discuss and advise customers * Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels