We’re Hiring: Hire Controller (Plant & Tool Hire) Location: Rackheath, NR13 Salary: £34,000 – £40,000 per annum - dependign on experience Job Type: Full-Time, Permanent Hours: Monday to Friday, 07:30 – 17:30 Start Date: Immediate About the Role We are currently recruiting on behalf of a well-established, family-run plant hire business in Norfolk. They are now seeking a Hire Controller to join their friendly and knowledgeable team. This is a key position within a fast-paced and dynamic hire desk environment – perfect for someone who thrives on customer interaction and operational coordination. Key Responsibilities * Acting as the first point of contact for customer enquiries (via phone, email, and in person) * Advising customers on appropriate hire solutions and taking hire/off-hire orders * Coordinating with internal teams to ensure equipment availability and scheduling * Managing logistics and transport planning for deliveries and collections * Updating and maintaining records in the internal CRM system * Maximising fleet utilisation and hire revenue * Delivering exceptional customer service at all times What We’re Looking For * A confident and positive attitude with a strong focus on customer service * Excellent communication and organisational skills * Ability to multitask and work accurately under pressure * Strong IT skills (training provided for in-house systems) * Previous experience in a similar role is desirable but not essential – attitude matters more than experience What’s on Offer * Competitive salary based on experience (£34,000 – £40,000) * Permanent full-time role with a three-month trial period * 20 days annual leave plus Bank Holidays * Company pension scheme * Uniform provided * Training and development opportunities within a supportive team environment Interested? To apply or find out more, please contact Anglian Recruitment