Job Description
Are you a FUN, PASSIONATE, and EXTROVERTED hospitality leader? Do you thrive in a fast-paced, guest-focused environment?
Join our fantastic team at the vibrant Pullman London St. Pancras, where your energy and leadership will shine across our dynamic Food & Beverage and Conference & Banqueting operations.
With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we’re more than just a Bar and Restaurant. Now, we need someone to bring their skills to our Food & Beverage department.
About the Role
We are seeking an experienced and enthusiastic Assistant Food & Beverage Services Manager to support the smooth running of our F&B outlets, including our Restaurant, Bar, Room Service, and Conference & Banqueting operations. This is a fast-paced and guest-facing role that requires exceptional organisation, people skills and a passion for delivering unforgettable hospitality experiences.
Responsibilities:
Food & Beverage Operations:
* Deliver a warm, personal welcome and ensure a consistently high standard of service
* Act as a brand ambassador, ensuring Pullman standards are delivered throughout all of F&B
* Supervise daily operations in our Restaurant, Bar and Room Service, ensuring smooth service flow
* Collaborate with the Head Chef and F&B Services Manager to develop product offerings and optimise guest satisfaction
* Coordinate shift coverage, rotas and operational needs across all outlets including early mornings, evenings, weekends and bank holidays
Conference & Banqueting (C&B):
* Oversee the day to day operation of the Conference & Banqueting department, ensuring seamless execution of meetings, events and banquets
* Liaise closely with the Conference & Banqueting Manager to ensure all functions are delivered to the highest standard and client expectations are exceeded
* Ensure function spaces are prepared according to event specifications, including layout, equipment and staffing
* Support the delivery of corporate meetings, private events, and high-profile conferences — adapting service style as needed (plated, buffet, reception, etc.)
* Maintain close communication with kitchen and AV teams for timing and technical execution
* Train and coach the C&B team in service standards, guest engagement and operational procedures
* Monitor guest feedback during and after events, taking ownership of resolutions and improvements
Leadership & Admin:
* Supervise, coach and support F&B team members across all departments
* Ensure the team adheres to health & safety and food hygiene standards
* Contribute to staff training, appraisals and performance development
* Monitor and manage equipment, furnishings and inventory in all service areas
* Prepare for and attend operational and function meetings; step in for the F&B Services Manager when required
* Assist in achieving department sales and profitability goals, with a focus on upselling and guest engagement
Qualifications
What we’re looking for:
* A passion for hospitality and creating memorable guest experiences
* Experience in managing or supervising F&B teams in a 4 or 5-star hotel environment
* Previous exposure to Conference & Banqueting operations is highly desirable
* Excellent communication, leadership, and organisational skills
* Ability to manage multiple priorities and work under pressure
* Proficiency in Microsoft Office; knowledge of Infrasys and Teams rota software is an advantage
* A proactive, hands-on approach with great attention to detail
Additional Information
Benefits:
* Attractive salary + generous monthly service charge
* Two complimentary weekend stays - benefit from a free one or two day stay in another Accor property in the UK, each year
* Company pension scheme
* Employee discount card with exclusive Accor hotel rates worldwide
* Free meals while on duty
* Complimentary use of hotel gym and sauna
* Up to 33 days’ annual leave per year
Salary: £38,004 per annum (£18.74 per hour) + high share of monthly service charge.
The successful candidate must already have eligibility to work in the UK.