About the Company An innovative and fast-growing SaaS provider in the financial technology space is looking for a Customer Success Manager to drive service excellence during an exciting phase of growth. About the Role Lead and optimise the client support function, ensuring timely and professional responses. Develop and maintain efficient, scalable support processes and tools. Manage onboarding for new clients and third-party providers. Coordinate service delivery for new features and platform updates. Communicate key changes and product enhancements to client stakeholders. Analyse support trends, report on performance, and suggest improvements. Support the development of structured client review and relationship management practices. Contribute to business continuity planning and out-of-hours readiness. Responsibilities Lead and optimise the client support function, ensuring timely and professional responses. Develop and maintain efficient, scalable support processes and tools. Manage onboarding for new clients and third-party providers. Coordinate service delivery for new features and platform updates. Communicate key changes and product enhancements to client stakeholders. Analyse support trends, report on performance, and suggest improvements. Support the development of structured client review and relationship management practices. Contribute to business continuity planning and out-of-hours readiness. Qualifications 2 years’ experience in client support, service delivery, or onboarding (B2B SaaS/tech preferred). Required Skills Organised, detail-oriented, and confident managing multiple priorities. Excellent written and verbal communication skills. Analytical mindset with a proactive, solution-focused approach. Familiar with tools such as CRM systems, support desks, and reporting dashboards. Pay range and compensation package Competitive (£40k - £50k) Benefits