Summary Package Description At Hive Support Services, we're in the business of helping businesses - no matter their size or sector. From buzzing start-ups to industry giants, we roll up our sleeves and dive in to solve real-world challenges with energy and expertise. Whether it's a full-scale business transformation, strategic consultancy, or just a bit of hands-on help to untangle a tricky problem, we're the team making things run smoother. From IT and Finance, to HR and branding, we bring smart solutions with a human touch. Sound like your kind of hive? Please note, we expect all staff to share our commitment to safeguarding and promoting the welfare of children/young people, so an enhanced DBS disclosure will be sought by the company Job Introduction We are seeking a detail-oriented and highly organised individual to join our team as a Payroll Administrator. This exciting role provides an invaluable opportunity to develop core professional skills while supporting the smooth and accurate administration of 12 monthly payrolls for approximately 7,000 employees. The ideal candidate will possess excellent communication skills, exceptional attention to detail, and the ability to effectively prioritise and manage multiple complex tasks within a high-volume environment. This is an office-based role, working Monday to Friday, 37.5 hours per week. Main Responsibilities As an integral member of the team, you will ensure the efficient operation of our payroll functions: Compliance Administration: Complete necessary statutory documentation, such as SSP1, SMP1, and SPP1. New Starter Integration: Facilitate the smooth processing and onboarding of all new hires, accurately capturing starter details and P45 information in the system. Absence Record Keeping: Process all employee absence leave, ensuring data integrity through the prompt handling of corrections. Debt Recovery Support: Assist with the tracking, communication (via email), and resolution of payroll overpayments, keeping all tracking systems fully up to date. Payroll Processing Assistance: Directly support the payroll team in the monthly processing cycle and various other payroll-related tasks. Information Management: Manage the organised filing of all payroll documentation, utilising both the internal email system and physical records. First-Line Support: Act as a primary contact for all payroll inquiries, professionally answering incoming calls and resolving email queries where possible, or efficiently escalating complex issues to senior team members. The Ideal Candidate The successful candidate will bring enthusiasm, commitment, and the following essential skills: A meticulous attention to detail and unwavering commitment to accuracy. Excellent organisational and time management skills required to meet strict monthly payroll deadlines. Highly effective communication skills (both written and verbal) for interacting clearly with employees and managers. Proven ability to handle all payroll data and information with the utmost discretion and confidentiality. Proficiency with core business software, including Microsoft Excel, Google Docs, and email. Strong analytical skills and a resourceful approach to problem-solving. Why Join Our Hive? Our people are the heart of our Hive: We're committed to your future. We offer endless opportunities for career development, supported by fantastic Learning & Development programmes. You'll have the chance to gain valuable, fully funded qualifications while we support your growth journey. Your well-being is our priority: We recently launched a brand new, competitive benefits package designed to support you inside and outside of work. This includes Private Healthcare, enhanced Parental Leave, and an extra day off to celebrate your birthday! We make sure you can spend it doing what you want, not what your schedule demands.