We're looking for an experienced hospitality manager to join our team and take the lead on delivering exceptional service across multiple F&B brands. You'll drive performance, develop your team, and make sure every guest leaves happy.
You'll be hands-on and visible, leading from the front. Your team will look to you for direction, motivation, and support - and you'll deliver. You'll coach them to hit targets, give clear feedback, and help them grow. Managing budgets, rotas, and resources will keep operations running smoothly, while your focus on guest satisfaction will keep standards high. You'll also make sure we stay safe, compliant, and true to our brand at all times.
Key Responsibilities
- Lead and motivate a high-performing team to deliver outstanding guest service and achieve operational targets.
- Drive excellent guest satisfaction by resolving issues quickly, improving service standards, and creating a welcoming environment.
- Monitor team performance, deliver regular feedback, conduct appraisals, and support staff development.
- Oversee scheduling, manage budgets, and ensure resources are used efficiently to meet business goals.
- Ensure full compliance with food safety, health and safety regulations, and company policies across all outlets.
- Quickly resolve day-to-day challenges and keep operations running smoothly across multiple sites.
Proven experience as a Duty Manager, Store Manager, Restaurant Manager, Hospitality Manager, F&B Manager, Assistant Manager, or similar leadership role in hospitality, food service, retail, or leisure
- Strong leadership, communication, and team management skills
- Ability to thrive in a fast-paced, multi-site environment with excellent attention to detail
- Outstanding customer service and problem-solving abilities
- Solid understanding of food safety, health and safety, and compliance regulations
- Strong organisational and multitasking skills with the ability to prioritise effectively
- Experience managing budgets, rotas, KPIs, and financial performance
- Flexible to work evenings, weekends, and peak holiday periods
