About This Role
This is an exciting opportunity to take on a leadership position and play a key role in the success of our store.
Job Description:
1. Maximise Profit:
* Lead by example to drive sales and improve store performance.
* Develop and implement effective processes to achieve cost controls and maximise availability.
* Create a culture that encourages selling and saving to boost store sales and profit.
* Deliver on all agreed Key Performance Indicators (KPIs).
2. Engage, Develop & Retain Great People:
* Support the Store Manager with Talking Shop and work collaboratively with the Talking Shop representative.
* Drive team engagement through effective communication and appreciation for every team member.
* Foster an inclusive culture where everyone can thrive at work.
* Tackle upskilling the team using available resources, development options, and on-the-job coaching to grow talent and enhance capability.
* Manage the team effectively using performance processes and continuous conversations.
3. Doing the Right Processes and Doing Them Right:
* Ensure a daily store walk is completed to focus on customer experience and take relevant action.
* Model a proactive approach to service, both in-store and at the doorstep, aiming to be the best place to shop.
* Implement all cash handling and security policies and processes fully in the store.
* Digital Service: Implement all One Best Way processes in the store through the team.
* Ensure legal compliance across all areas to minimise risk to the business.
* Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.
4. Leadership:
* Lead by example to get the best from the team and provide exceptional customer service.
* Be approachable and respectful to customers and colleagues.
* Work together with enthusiasm to reduce waste.
* Show consideration for the business and its people.
* Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence.
* Communicate effectively, having regular conversations and listening to understand.
* Plan ahead, prioritising key tasks and activities.
* Set the pace of the team by being hands-on to deliver a great store.
* Solve problems by making the right decisions for the store.
* Coach the team by asking the right questions to drive performance and help them be their best.
* Delegate tasks at the right time to the right colleagues.
* Motivate the team to deliver consistent operational standards.