Reporting to the Branch Manager and, indirectly, to the Sales Director, the Customer Account Manager is responsible for managing the sales across a specific regional area.
The Customer Account Manager is part of the local branch team and plays a general role in supporting the wider branch.
Key Duties and Responsibilities
The Customer Account Manager has authority to plan his/her own workload within the guidelines set by company targets and the sales plan and in consultation with the relevant Branch Manager and Sales Director.
The key duties and responsibilities of the role are:
Sales & Customers
· To embrace the company philosophy as Specialists in Critical Moving Products.
· To actively seek opportunities to help save the customer time & money and to fully document such case studies.
· To drive business growth for AFC by providing day to day management of product & service sales in your area, ensuring that the area is managed in a highly professional manner.
· To seek, gain and proactively develop new accounts as well as working with existing customers to strengthen our visibility and market share at every opportunity
· To achieve targets set for number of customer visits
· To generate enquiries and sales in your accounts
· To accurately record all customer/supplier activity via AFC systems including being responsible for ensuring key customer contact details are up to date
· To use available information to monitor data to identify and address accounts which are in decline
· To be knowledgeable about our customers and products and to continuously develop this knowledge
· To develop sales across all relevant product groups in each customer.
· To have a good awareness of and lead the branch response on any sales, product and other company promotions
· To be up to date on and hold a full range of company literature and information (including electronic information) in respect of products, etc
· To share marketing and sales leads with colleagues across the UK.
Other
· To undertake other work in support of the branch and to meet business demands, as directed by the Branch Manager
· To be aware of and to comply with all AFC health and safety policies and the policies of customers
· To be aware of and adhere to all other company policies and standards including ISO accreditations
· To be responsible for the maintenance of any AFC equipment used while carrying out the role including PPE, vehicle, IT and communications equipment
· To take responsibility for personal development in respect of product training and sales skills and to actively participate in all sales and training events
· To actively participate in regular review meetings with Branch Manager and, as necessary, with Sales Director
Skills, experience and attributes required
· Business to business sales, ideally within an engineering environment
· A drive for sales
· Excellent customer service skills
· Team player
· Self-motivated
· Clean driving licence