Noble Foods Home of the Happy Egg Co. Noble Foods is a family-owned company which began in 1920 and includes successful milling, poultry, agriculture, and consumer foods businesses. Within this, Noble Foods owns several successful brands, including the UK’s biggest free-range egg brand the Happy Egg co., Big & Fresh and Purely Organic. In a recent survey by Best Companies we were rated as one of the Top 10 companies to work for in the Food and Drink industry. Shift Pattern: Monday to Friday Hybrid working - min 3 days a week in the office in North Scarle, Lincolnshire What are we looking for? We are looking for a proactive, organised, and people-focused Operations Administration Team Leader to oversee the daily delivery of core administrative tasks that support our wider operational function. The role ensures accuracy, timeliness, and compliance across areas such as Proof of Delivery (POD) processing, claims support, business-to-business transactions, audit preparation, and general operational administration, including sales and purchase orders. You will lead a small team of Administrators, providing day-to-day leadership, coaching, and development. You will manage workloads, act as the first point of escalation for process queries, and work closely with managers across the business to drive continuous improvement and strengthen service delivery. Key Responsibilities (The below is not exhaustive) You will oversee the team’s delivery of key administrative tasks, including: POD (Proof of Delivery) management: checking accuracy, reconciling missing PODs, and escalating discrepancies. Claims administration: supporting the processing of PODs linked to claims, gathering evidence, and ensuring documentation is complete. Audit tasks: completing weekly/monthly checks, maintaining audit-ready documentation, and supporting internal/external audit preparation. Data entry & system accuracy: ensuring information is accurate, complete, and aligned with operational processes. General operational administration: inbox monitoring, updating trackers, producing reports, and supporting operational stakeholders with relevant tasks. You will oversee the team’s performance and drive improvements in quality, process, and overall workflow: Provide day-to-day leadership and guidance to the Administration team. General operational administration: inbox monitoring, updating trackers, producing reports, and supporting operational stakeholders with relevant tasks. Manage workload allocation and monitor progress to ensure deadlines and SLAs are met. Set clear team and individual objectives, conduct regular performance reviews, and support ongoing coaching, development, and onboarding. Handle first-line escalations, resolving issues quickly and confidently. Ensure all administrative outputs meet quality standards and compliance requirements. Identify process gaps, inefficiencies, or recurring errors and recommend improvements. Contribute to process reviews, documentation updates, and training materials. Operate within the Producer Care team, supporting day-to-day administrative activities to meet service requirements. About You The successful candidate will have: Previous experience as a Team Leader, Supervisor, or similar role. 2-3 years’ experience in an administrative or operational environment, including day-to-day team management and performance support. A strong communicator, able to handle challenging conversations and escalations professionally. Highly organised, with excellent attention to detail. Process-driven, with a strong sense of structure, accuracy, and compliance. Proficient in Microsoft Office, particularly Excel, Outlook, and Teams. Experience with Power BI, ERP or bespoke internal systems is beneficial but not essential, full training will be provided. What can we offer you? Service Awards Enhanced paternity and maternity Free life insurance Enhanced Sick Pay Scheme Access to Perkbox with a variety of discounts including a monthly freebie from Greggs or Café Nero Discounted eggs and chicken A Celebration day after 1 years service enjoy an extra day off to celebrate a life event, such as your birthday Access to DigiCare - Annual Health Check, Digital GP Consultations, Nutritional Consultations, Second Health Opinion and Mental Health Consultations. Discounted Gym Memberships Free Eye Test every two years Discounted mobile phone contracts Share in our success with the People Partnership - after 6 months service you will be eligible for a yearly bonus Additional Allowances for First Aiders and Mental Health First Aiders Wellness programme Employee Charity Matching Scheme If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.