Job Description
Employee Relations Consultant
Portfolio are proud to be exclusively representing an award-wining, Software provider based in the heart of Manchester, providing people solutions to over 50,000 clients worldwide.
We are looking for a highly motivated, passionate HR professional who would be responsible for providing HR and Employment Law advice and assistance to support client needs. The ER Consultant will actively own cases to resolution, building rapport and relationships with clients on each interaction.
Key Responsibilities:
To ensure that personal knowledge of employment law and HR best practice is continually updated.
To advise, assist and guide clients with all employment law/HR enquiries received.
To ensure that all advice is recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database.
Attend legal briefings and internal company training to ensure that advice provided is compliant with our services.
Ensure departmental protocols are adhered to ensuring a high-quality level of service is always provided.
To work in line with the departmental KPIs, ensuring support is provided to clients in a productive manner with quality sound advice and within set SLAs.
Offer clients options regarding the take up of other products we provide and make recommendations accordingly.
Deliver HR and employment law related training via webinar or in person if required.
Always maintain a professional and responsible attitude.
What we're looking for:
Ability to work in a fast-paced environment.
A dynamic and flexible approach, as well as the ability to work under pressure.
Practical experience.
A willingness to develop your career as a HR professional.
An enthusiasm for generating new business referrals.
Ability to learn, research and interpret law quickly and effectively.
Ability to prioritise and work unsupervised as required.
Ability to work to deadlines.
Excellent communication and written skills.
MS Office knowledge and experience.
Benefits
Enhanced holidays - 25 days increasing after continuous service
Private health care cover after 5 years' service
New business referral scheme
Access to Health Shield
Access to the EAP service
Refer a friend scheme
Paid birthday leave
Pension scheme contribution increasing after continuous service
Group life insurance
Travel Season Ticket loan scheme
Milestone recognition
Discounted products and memberships
Discounted food and drink.
Cycle 2 Work scheme* after probationary period
On site Gym
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INDMANS
Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy