About Us
Cater For You is a leading UK supplier of catering and packaging solutions, dedicated to providing top-quality products and outstanding customer service. As part of our continued growth, we are looking for a proactive and detail-oriented Sales Administrator to join our Internal Sales & Customer Services team.
The Role
As a Sales Administrator, you will be a key part of a small but dynamic team, responsible for handling customer enquiries, processing sales orders, and ensuring that our customers receive the highest level of service. You will play a crucial role in maintaining smooth sales operations across all channels, working closely with internal teams and external partners to resolve any issues efficiently.
Key Responsibilities
* Act as the first point of contact for customer service queries, ensuring prompt and professional responses.
* Grow existing accounts by proactively upselling and cross-selling products to current and lapsed customers.
* Handle out-of-stock items, keeping customers informed and offering suitable alternatives where necessary.
* Provide accurate information on return dates and process return orders efficiently.
* Liaise with courier companies to resolve delivery issues quickly, ensuring customers receive their orders as soon as possible.
* Process and manage orders across all Amazon marketplaces, maintaining the high service levels required by Amazon.
Skills & Experience Required.
* Strong organisational skills with the ability to manage multiple tasks effectively.
* Excellent communication skills, both written and verbal, with a confident and personable approach to dealing with customers.
* Ability to understand customer needs and offer appropriate solutions.
* Comfortable handling queries, troubleshooting issues, and building relationships with customers.
* Experience with Profit Plus software is advantageous but not essential (training provided).
* Sales-driven mindset with a passion for growing customer accounts and maximising revenue.
Why Join Us?
* Be part of a supportive and friendly team in a growing business.
* Opportunity to develop your skills and gain valuable industry experience.
* Competitive salary and benefits package.
* A fast-paced, customer-focused role where no two days are the same.
If you are a dedicated and enthusiastic individual looking for your next challenge in sales administration, we would love to hear from you. Apply today and become a valued member of the Cater For You team
Please note: Previous applicants need not apply.
Job Types: Full-time, Permanent
Pay: £21,000.00-£23,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
* Sick pay
Work Location: In person