IT Operations & AV Technician Day rate: Inside IR35 Contract: 6 months initially Location: Cambridge - 2 days a week The company Join a dynamic and forward-thinking tech team, where the focused is on delivering seamless workplace experiences for their employees. As they continue to invest in cutting-edge tools and collaboration platforms, we're looking for someone who's passionate about tech, service-oriented, and excited to keep people connected. The Role We're looking for an AV & Collaboration Support Engineer to be the go-to person for all things Zoom, Slack, and AV-related. You'll play a vital role in ensuring our meeting rooms run smoothly, our teams stay connected, and technical issues are resolved quickly and professionally. What You'll Do Provide hands-on and remote support for Zoom, Slack, and AV meeting room equipment (displays, microphones, video conferencing systems, etc.). Troubleshoot connectivity, audio/video issues, and hardware setup for internal meetings and town halls. Work closely with IT teams to ensure collaboration tools are properly configured and maintained. Respond to support requests, incidents, and questions from staff across the business. Set up and support AV needs for internal events, board meetings, and executive presentations. Maintain and document technical processes and procedures. (Nice to have) Work within a ServiceNow environment to manage tickets and track issues. What We're Looking For Experience supporting Slack, Zoom, and other collaboration tools. Strong background in AV hardware setup and support – including displays, cameras, microphones, and conferencing tools. Comfortable working with employees of all levels, including execs. Great troubleshooting, communication, and time management skills. Familiarity with ServiceNow or similar ticketing systems (a bonus, not required). Strong customer service mindset and a problem-solving attitude. Apply now to help shape a world-class digital workplace experience!