Would you like to be part of Vital Energi’s Strategy of Growth If so, due to our ongoing growth, we are looking for a M&B Administrator to join our dynamic Meter & Billing team based at our Blackburn Office. Our Meter & Billing team currently manage the energy billing for core utilities including heat, electricity and water for over 35,0000 customers. Who are Vital Energi? Here at Vital Energi we are a leading provider of renewable energy infrastructure and systems to the public and private sector. We are supporting Hospitals, Universities, New Build developments, Towns and Cities as well as Industrial and Commercial clients to decarbonise their buildings. We have, and continue to, work on ground-breaking projects throughout the UK that are really making a difference to achieve our Net Zero targets, and we were recently recognised for this by our Industry Association, awarding us the Contribution to Net Zero award. Roles and Responsibilities * Providing customer service support to our meter and billing customers via various communication channels which include the company online ticketing system, web chat and email within agreed SLA’s. * Daily management of Direct Debit requests including issuing of Direct Debit mandates. * Completing all Change of Tenancy requests & authorisation form requests prior to Bills being issued to customers. * Processing bill payments via WorldPay. * Dealing with customer dissatisfaction / c...