Overview
We are seeking an experienced and dedicated Head Server to join our dynamic team in a bustling restaurant environment. The Head Server will play a crucial role in ensuring exceptional guest experiences by leading the serving staff, maintaining high standards of service, and overseeing dining operations. This position requires a blend of hospitality expertise, strong leadership skills, and a passion for food and beverage service.
Duties
* Lead and manage the serving team to ensure efficient and high-quality service.
* Train new staff on restaurant policies, menu items, and service techniques.
* Oversee the dining area to ensure cleanliness and organisation.
* Assist guests with menu selections, providing recommendations and upselling where appropriate.
* Ensure compliance with food safety regulations and standards during food preparation and service.
* Handle guest complaints or concerns promptly and professionally to ensure satisfaction.
* Collaborate with kitchen staff to coordinate timely food preparation and delivery.
* Maintain accurate records of orders, payments, and any special requests from guests.
* Monitor inventory levels of food and supplies, reporting any shortages to management.
Skills
* Proven experience in hospitality with a strong background in restaurant settings.
* Excellent serving skills with a focus on guest services and satisfaction.
* Knowledge of food safety regulations and best practices in food preparation.
* Basic math skills for handling transactions and managing bills effectively.
* Strong time management abilities to efficiently handle multiple tables during peak hours.
* Previous kitchen or culinary experience is advantageous for understanding menu items.
* Ability to upsell menu items effectively to enhance guest experiences while increasing sales.
* Exceptional communication skills, both verbal and written, for interacting with guests and team members. Join us as we strive to create memorable dining experiences for our guests while fostering a supportive environment for our staff. If you are passionate about hospitality and have the skills we are looking for, we would love to hear from you
Job Type: Full-time
Pay: £12.22-£14.50 per hour
Expected hours: No less than 40 per week
Benefits:
* Employee discount
Work Location: In person