HRGO are currently recruiting for a Quotations Coordinator with customer service and sales experience to join a dynamic and growing business in Oldham.
Responsibilities:
* Manage customer enquiries in a professional and timely manner, ensuring that you always maintain an excellent standard of customer service.
* Develop strong working relationships with new and existing customers.
* Create energy quotes, hire and sales contracts in line with the customer enquiry.
* Working with Operations ensuring we have asset and transport availability to ensure we deliver a 'right first time' customer experience.
* Process off hires and arrange transport whilst communicating with the customer.
* Work with our approved supply chain to fulfil quotes and orders whilst maintaining agreed margins and profitability.
* Achieve agreed conversion rates from quotation to order by ensuring that all enquiries are promptly followed through. When required, ensure all energy quotations are followed up with a courtesy phone call to answer any further questions or requirements that the customer may have regarding their energy proposal.
* Ensure that internal communication is clear across all relevant departments, in particular the Operational delivery team with factual and transparent instruction on customer requirements.
* When required make proactive outbound calls to engage with customers on performance feedback and also to chase dormant opportunities for the business.
* Liaise with the sales team, to ensure all new and existing customer opportunities are followed through effectively set out in a clear sales opportunity process.
Skills & Requirements:
* Excellent telephone etiquette in dealing with inbound and outbound calls
* Basic computer skills
* Ideally experience in sales, hire industry, customer service, and administration.
If you are interested, please contact Nicola at 01513471110 or email Nicola.Evans@HRGO.co.uk
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