Job Overview
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The Customer Team Leader plays a pivotal role in overseeing the store team, ensuring seamless customer service delivery and driving sales growth.
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Key Responsibilities
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* Customer Service: Deliver exceptional customer experiences by providing personalized support and resolving issues promptly.
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* Team Leadership: Coach, motivate, and develop team members to enhance their skills and knowledge.
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* Store Operations: Ensure store compliance with policies, procedures, and standards.
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* Inventory Management: Maintain accurate inventory levels, manage stock, and prevent losses.
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* Community Engagement: Foster strong relationships with local community groups and stakeholders.
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Requirements
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* Care for Customers: Demonstrate empathy and understanding towards customers' needs and concerns.
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* Leadership Skills: Possess strong leadership abilities, including coaching, mentoring, and conflict resolution.
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* Organizational Abilities: Proven ability to prioritize tasks, manage time effectively, and meet deadlines.
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* Problem-Solving: Develop creative solutions to complex problems and think critically.
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* Adaptability: Embrace change, adapt to new situations, and demonstrate flexibility.
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What We Offer
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We provide a supportive work environment, opportunities for career growth, and a competitive salary package. Our benefits include:
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* Paid Training: Comprehensive training programs to enhance your skills and knowledge.
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* Discounts: Enjoy discounts on Co-op products and services.
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* Pension Scheme: Contribute to a pension scheme with employer matching.
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* Wellbeing Support: Access to virtual healthcare services and employee assistance programs.
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Why Join Us?
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At Co-op, we value diversity, inclusivity, and teamwork. We strive to create a workplace where everyone feels welcome and empowered to grow.