Claims Executive Location: Hitchin – Hybrid (3 days in the office) Benefits: Competitive salary (£30,000 to £35,000 – Subject to experience) Target-driven bonus scheme Hybrid working considered Smart casual dress code Friendly environment Requirements: The ideal candidate will provide quality customer care, ensuring proactive handling of claims and related issues. Support management and colleagues to meet and exceed targets while adhering to FCA principles: -Treating Customers Fairly -Contract Certainty -Conflict of Interest Principal Responsibilities: * Manage new instructions and work in progress according to service standards and company procedures. * Obtain sufficient information to establish policy liability and progress claims efficiently. * Register new claims accurately on company systems and update records during the claim process. * Maintain and provide clear, concise history of events and actions on delegated authority cases. * Obtain and submit completed Client documentation to Insurers or service providers promptly. * Handle telephone calls promptly and professionally. * Process incoming post within agreed service standards. * Respond to Client enquiries within designated time frames or as agreed. * Communicate effectively with Insurers, service providers, enginee...