The role involves conducting service visits to address customer calls, ensuring professional support, and adapting to evolving product needs. Responsibilities include responding to repair requests, diagnosing and resolving faults, performing preventative maintenance, installing equipment, informing customers about completed work, providing guidance and training, and managing spare parts and consumables inventory.
Responsibilities include:
1. Carrying out service visits to reported issues across the customer base, establishing a professional service support operation, and adapting to product changes.
2. Responding to customer requests for equipment repair.
3. Diagnosing faults and performing effective repairs through adjustments, cleaning, or spare parts replacement.
4. Carrying out preventative maintenance following manufacturer guidelines.
5. Informing customers about work performed and gaining acceptance of the equipment's condition.
6. Installing new equipment and ensuring it meets customer satisfaction.
7. Providing guidance and training to customers to optimize equipment use and prevent operator errors.
8. Managing inventory of spare parts and consumables effectively.
Additional Details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industry: Repair and Maintenance
This job was posted 2 weeks ago in Swansea, Wales, United Kingdom, with additional postings in Carmarthen, Wales, UK.
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