Technical Business Analyst
Location: Glasgow – hybrid working
Salary: £50-63K (plus up to 10% bonus and private healthcare cover)
Permanent, Full Time
Help us create a better future, quicker
ScottishPower is looking for experienced Technical Business Analysts to join our Customer Business Centre of Excellence, playing a key role in shaping and improving the technology that underpins our customer operations. This role sits at the intersection of business and technology, focused on delivering high‑impact solutions that enhance system performance, reliability and customer experience across critical platforms.
What you’ll be doing
You will translate business requirements into clear, actionable technical solutions, working across the full delivery lifecycle from early analysis and solution design through to implementation and continuous improvement. This includes driving system enhancements, technical upgrades and cloud‑based initiatives, with exposure to platforms such as SAP and telecoms technologies. Collaboration is central to the role. You will work closely with developers, architects, business stakeholders and third‑party vendors to ensure solutions are aligned to business goals and delivered to a high standard. You will also prioritise work based on business value, risk and customer impact. A key responsibility will be analysing and improving system performance. You will identify root causes of issues and work with delivery teams to implement fixes that improve stability and reliability. You will also contribute to system security through active involvement in vulnerability management and remediation activities.
What you’ll bring
We are looking for individuals with proven experience in a Technical Business Analyst or similar role within complex IT environments. You will be confident engaging with stakeholders at all levels, with the ability to explain technical concepts in a clear and concise way. Strong problem‑solving skills and a proactive mindset are essential. Experience working in Agile environments is important. Knowledge of technologies such as APIs, AWS, SAP, telecoms platforms, SQL, Oracle databases or Java will be highly beneficial, but not essential.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that – so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
* 36 days annual leave
* Holiday purchase – perfect your work/life balance with extra annual leave
* Share Incentive Plan and Sharesave Scheme
* Payroll giving and charity matched funding
* Technology Vouchers – save more and spread the cost of your technology purposes
* Count us in – pledge to reduce carbon emissions and help fight climate change
* Electric Vehicle Schemes – to help you transition to green/clean driving
* Cycle to Work scheme and public transport season ticket loans
* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
* Life Assurance (4x salary)
* Access to “nudge” financial wellbeing support
* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, or who are neurodivergent or require related support. If you need support, please reach out to careers@scottishpower.com.
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