At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for an Arrears Executive with apassion for delighting our customers
We offer a fully remote contract and a starting salary of £26,000 with the ability to earn an extra £250 per quarter in quality-related bonus.
Start Date: Monday 17 November
As an Arrears Executive with Target, you will play a vital role in supporting and guiding our customers who find themselves in financial difficulty.
More Specifically, you'll....
* Take calls from customers who are in a debt recovery process, listening to their situation, being empathetic and trying to reduce any worries they may have
* Complete income and expenditure assessments to review their affordability, with the aim of setting up sustainable payment arrangements
* Use your initiative to recommend organisations that may be able to assist the customer, such as Citizen's Advice or debt charities
Requirements
What We're Looking For
* A People Person – someone who has a friendly nature, enjoys speaking with people and can provide the best possible customer service
* Someone who cares about their job and the difference you can make to our customers
* A Team Player – our people are at the heart of what we do so being able to work collaboratively as a team is paramount
* Someone who is pro-active, inquisitive and problem solving by nature
* Previous experience within an Arrears or Collections environment
* Previous experience dealing with vulnerable customers in a regulated environment
Benefits
* Starting salary of £26,000 per annum, with a quality related bonus of up to £250 per quarter
* 30 days holiday entitlement plus bank holidays (That's right – 30 days from Day 1)
* Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
* Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
* Company Paid Private Medical Insurance (benefit in kind)
* Group Life Assurance
* Group Income Protection
* Discretionary Annual Pay Review
* Discretionary Annual Bonus Scheme
* Loyal Service Scheme
* – Confidential access to health and wellbeing support to include Employee Assistance Program
* Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
* Recognition Scheme
* Free Mortgage Advice and Support
* Wisdom Wellbeing, your go to for wellbeing resources and solutions
* Everest Funeral Concierge
* Free Bereavement and Probate Advice and Support
* Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
* Paid eye tests and employer contribution towards spectacles specifically for VDU use.
You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free
* Technology Buying Scheme
* Discounted Gym Memberships
* Taste Card / Coffee Club Membership
* Charitable Payroll Giving
* Cycle to work Scheme (Salary Sacrifice)
We're committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.
Grow your future with us