Job summary
This is an exciting opportunity to join our supportive and well-established Non-Specific Symptom Pathway team at the Bristol Haematology & Oncology Centre. We are looking to recruit an Administrator to provide an efficient and effective patient-focused administrative service for Cancer Institute Non-Specific Symptom Pathway by supporting the Clinical Nurse Specialist Team. The current team consist of CNS's and the patient groups are varied and require different levels of support / input.
Main duties of the job
* Point of contact for patients attending outpatient clinics and arranging blood tests either locally in the BHOC outpatient department, or via the patients GP.
* To assist with preparation of the Outpatient clinics, which may include liaising with other Trusts/ departments, chasing results and reports.
* Dealing with telephone enquiries from hospital staff, general practitioners, patients and others and liaising with relevant departments. To take accurate messages and pass onto the appropriate person if unable to help with the query.
* Be able to use the relevant computer systems to accurately input and retrieve patient information, check patient demographic information is current and accurate.
* Maintaining filing systems.
* Typing of Clinical Nurse Specialist letters, and uploading to the Evolve system.
Clinical Nurse Specialist Support
* Printing and filtering all two-week-wait referrals sent through e-Referral Service.
* Organising/updating patient list once a week for a case review with CNS team, Oncology Consultant and a potential new recruitment of GP.
* First port of call for telephone queries for CNS team.
* Typing of all CNS clinic and correspondence letters and filing.
* Input data to the NSSP spreadsheets.
Administrative/Clerical
* To communicate effectively, promptly and accurately, applying discretion and tact where necessary, with written, telephone and face-to-face contact, with patients, visitors, other Trust staff and various external agencies.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Details
Date posted
10 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pa pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
387-SPS8106-LMH-B
Job locations
Myrtle Road Office
Bristol
BS2 8BL
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications
Essential
* 5 GCSEs level (or equivalent) in English Language and/ or Maths
* Word processing and audio typing qualification RSA III or equivalent experience
* IT skills or qualifications to ECDL/ RSA standard
Skills and Abilities
Essential
* Effective and polite manner when dealing with people, both face-to-face and on the phone
* Proven ability to work to appropriate quality standards and meet tight deadlines
* Fast and accurate typing speed
* Ability to work with, and support, a range of staff
* Proven ability to make decisions as well as use own initiative
* Demonstrate excellent organisational and administrative skills
* Excellent knowledge of Microsoft Office applications
* Strong customer focus
* Ability to be flexible and adaptable to work demands
* Excellent written/ verbal communication and interpersonal skills
* Ability to deal appropriately with sensitive and confidential information
* Committed to own personal development
* Willingness to learn new systems
* Knowledge of medical, anatomical and oncological/haematological terminology
* Demonstrate a working knowledge of patient information systems
* Ability to prioritise ensuring effective and efficient workload completion
Knowledge and Experience
Essential
* NHS experience in administrative and clerical departments/or similar secretarial/ administrative experience in a busy customer focussed department
* Experience of dealing with the public both on the telephone and in public
* Experience of working as part of a team and on own initiative
Desirable
* Comprehensive knowledge of medical record procedures and hospital information systems
* Experience of the patient administration system (CareFlow)
* Experience of working with the Somerset Cancer Register
Aptitudes
Essential
* Methodical and reliable, with attention to detail and accuracy
* Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
* Capacity to adopt changes to working practices quickly
* Self-motivated, enthusiastic and approachable
* Exhibit diplomacy and interpersonal skills with ability to interact with people of all levels and background
* Professional in appearance and approach
Person Specification
Qualifications
Essential
* 5 GCSEs level (or equivalent) in English Language and/ or Maths
* Word processing and audio typing qualification RSA III or equivalent experience
* IT skills or qualifications to ECDL/ RSA standard
Skills and Abilities
Essential
* Effective and polite manner when dealing with people, both face-to-face and on the phone
* Proven ability to work to appropriate quality standards and meet tight deadlines
* Fast and accurate typing speed
* Ability to work with, and support, a range of staff
* Proven ability to make decisions as well as use own initiative
* Demonstrate excellent organisational and administrative skills
* Excellent knowledge of Microsoft Office applications
* Strong customer focus
* Ability to be flexible and adaptable to work demands
* Excellent written/ verbal communication and interpersonal skills
* Ability to deal appropriately with sensitive and confidential information
* Committed to own personal development
* Willingness to learn new systems
* Knowledge of medical, anatomical and oncological/haematological terminology
* Demonstrate a working knowledge of patient information systems
* Ability to prioritise ensuring effective and efficient workload completion
Knowledge and Experience
Essential
* NHS experience in administrative and clerical departments/or similar secretarial/ administrative experience in a busy customer focussed department
* Experience of dealing with the public both on the telephone and in public
* Experience of working as part of a team and on own initiative
Desirable
* Comprehensive knowledge of medical record procedures and hospital information systems
* Experience of the patient administration system (CareFlow)
* Experience of working with the Somerset Cancer Register
Aptitudes
Essential
* Methodical and reliable, with attention to detail and accuracy
* Demonstrate a flexible and adaptable approach to work with a willingness to learn and develop role
* Capacity to adopt changes to working practices quickly
* Self-motivated, enthusiastic and approachable
* Exhibit diplomacy and interpersonal skills with ability to interact with people of all levels and background
* Professional in appearance and approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Myrtle Road Office
Bristol
BS2 8BL
Employer's website
(Opens in a new tab)
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Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Myrtle Road Office
Bristol
BS2 8BL
Employer's website
(Opens in a new tab)
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