Job Description
Trade Documentation Assistant Manager\n £50,000 - £55,000 *DOE\n\nHybrid - 3 Days in Office, 2 Days at Home\n Full Time, Permanent\n\n9am - 5pm\n\nCity of London\n\nAre you a seasoned leader with a passion for international trade and exceptional customer service? Our client, a prominent not-for-profit organisation, is seeking a Trade Documentation Assistant Manager to drive operational excellence and innovation in trade documentation services. This is your chance to make a significant impact in a vital industry!\n\nAs the Trade Documentation Assistant Manager, you will play a key role in overseeing operational delivery, compliance, and ensuring top-notch customer service across all trade documentation services.
You will be the vital link between our team and stakeholders, driving consistency and efficiency while maintaining high standards.\n\nWhy work for this company?\n\nNew Role, New Opportunities! - Be part of an exciting new venture within the team.\nHappy Team Members! - We have placed numerous candidates here this year who are thriving in their roles.\nStunning Office Space!
- Work in a fantastic location with a great company culture and team environment.\nSkill Development! - Huge scope to build on your skills and gain exposure in events.\nFlexibility! - Enjoy hybrid and flexible working arrangements.\nGenerous Time Off!
- 25 days holiday + 8 bank holidays.\nComprehensive Benefits! - Including a money purchase pension scheme, life assurance, employee assistance programme, and more!\nWellness Perks! - Free tea, coffee, and fruit onsite, plus an eye care voucher after probation.\nAdditional Financial Support!
- Interest-free season ticket loan and rental deposit scheme.\nFitness Opportunities! - Corporate arrangements with local fitness facilities.\nHealth Benefits! - Private medical health insurance options available.
\n\nDuties:\n\nOperational Oversight:\nLead and line manage a team of 13 trade documentation issuing staff.\nCollaborate with team supervisors to ensure compliance with regulatory bodies and enhance service delivery standards.\nDrive strategic planning and identify growth opportunities within trade documentation services.\nTeam Leadership & Development:\nSupervise and mentor Documentation Officers, conducting performance reviews and facilitating continuous development.\nFoster a collaborative, high-performing team culture aligned with our core values.\nAct as an escalation point for complex customer queries and complaints.\n \nCustomer & Stakeholder Engagement:\nBuild and maintain strong relationships with core clients, software providers, and regulatory bodies.\nRepresent the organisation in external forums and certification networks.\nCollaborate with finance and other departments on pricing updates and service innovations.\n\nCompliance & Risk Management:\nEnsure all documentation processes meet legal and regulatory standards.\nSupport audit preparation and reporting, introducing mandatory procedure changes, as necessary. \n\nRequirements:\n\nProven experience in team leadership and operational management.\nExcellent customer service and stakeholder management skills.\nStrong decision-making and problem-solving abilities.\nProficiency in CRM systems and Microsoft Office.\nTechnical knowledge of trade documentation (ATA Carnets, Certificates of Origin) - Desirable\nProject management experience - Desirable \n\nIf you are ready to take on this exciting challenge and make a difference in the world of trade documentation, we want to hear from you!\n\nOffice Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels is an employment agency and business.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website