Overview
As a Senior UX Designer (individual contributor), you will contribute to the design of Citi's AML and Sanctions Screening investigation platforms, shaping the experience of highly complex, enterprise-wide tools used by financial crimes investigators and analysts globally. Working at the intersection of compliance, data, and enterprise systems, you'll transform complexity into scalable, intuitive, and impactful design solutions. You'll work as a strategic individual contributor embedded in cross-functional teams spanning UX Research, Product Management, Engineering, and Compliance SMEs. You'll also play a key role in shaping Citi's growing UX practice within Financial Crimes Technologies.
Responsibilities
* Drive the design of large-scale, mission-critical AML and Sanctions Screening platforms, translating strategic business and regulatory needs into clear, human-centered solutions.
* Partner with researchers, product managers, engineers, and compliance leaders to define and align on product vision, priorities, and design principles.
* Use advanced interaction design and systems thinking to simplify complex investigative workflows across data-dense UIs.
* Create wireframes, user flows, journey maps, high-fidelity prototypes, and final designs in Figma, working confidently within and beyond the existing Design System.
* Guide end-to-end design processes - from initial framing and exploration through delivery and refinement - ensuring work is insight-led, accessible, and outcome-driven.
* Facilitate design critiques, co-creation workshops, and presentations to communicate design strategy and rationale to technology partners and compliance stakeholders.
* Collaborate with engineering during implementation, ensuring high design fidelity and addressing gaps via regular reviews and feedback loops.
* Partner with UX Researchers to champion the needs of AML investigators and sanctions screening analysts through usability testing, iterative design, and data-informed improvements.
* Help elevate Citi's design culture by mentoring junior designers, contributing to design operations, and shaping best practices within the global UX community.
* Contribute to the growth of Citi's internal Design System and help define standards for enterprise-scale applications.
Qualifications
* Proven experience designing enterprise-scale or highly regulated digital products, ideally in financial services, compliance, or data-driven domains.
* Exceptional systems thinking and interaction design skills; ability to create modular, scalable UX patterns.
* Track record of delivering impactful designs that improve both business outcomes and user experience.
* Confident working on ambiguous, cross-team initiatives with multiple stakeholders and evolving requirements.
* Skilled in Figma and comfortable working with design components and preparing design documentation.
* Strong communicator - able to synthesize insights, influence decisions, and drive alignment across product and engineering.
* Passionate about inclusive, accessible design and thoughtful about edge cases and systemic risk.
* Bachelor's degree in Design, HCI, or a related field (or equivalent experience).
Desirable Skills, Experience and Competencies
* Experience with agile, iterative product development in enterprise or regulated environments.
* Exposure to Financial Crime, Compliance, Anti-Money Laundering (AML), or Sanctions Screening technologies.
* Experience improving internal tooling, workflow automation, or case management platforms.
* Master's degree or continued education in UX, design leadership, or systems thinking.
Additional
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
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