Join to apply for the Store Manager - Worcester role at Virgin Media O2.
Location: Worcester – Job Family: Retail – Job Type: Full Time – Posted Date: 10-Dec-2025 – Ref #: 70880.
Summary
As a Store Manager you will bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day‑to‑day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do and make every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Key Responsibilities
• Oversee daily store operations ensuring high standards of customer service and visual merchandising. • Manage, coach and develop a team of 5–15 staff, fostering a motivated and engaged workplace. • Control store budgets and P&L, using data inputs (footfall, trade hours, employee hours) to improve efficiency and deliver effective rotas. • Conduct regular performance reviews and demonstrate effective coaching behaviours. • Drive sales performance and revenue growth by identifying opportunities and meeting targets. • Ensure compliance with health & safety, cash management, security, stock management and FCA requirements.
Qualifications
* Experience working in a fast‑paced environment, not necessarily retail.
* Experience managing a team with passion and drive, with full accountability for performance.
* Experience of budgets and profit and loss responsibility.
* Experience delivering first‑class customer experiences through a highly engaged team.
* Experience of delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
* Experience working towards targets and driving opportunities to grow revenue.
* Experience using data inputs to improve efficiency and deliver store rotas in an effective and timely manner.
Other Requirements
* Strong communication and listening skills.
* The ability to change and adapt to business needs.
* Experience in using systems and following processes.
* Experience adhering to key compliance requirements in relation to standards, health & safety, cash management, security and stock management, FCA compliance, refunds and discounts.
Benefits
Virgin Media O2 offers a strong rewards package and a range of benefits and extras designed to support you and your loved ones, ensuring you are covered no matter what life throws your way. Our culture celebrates our people and aims to empower everyone to bring the best versions of themselves to work each and every day.
Equal Opportunities
Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
Next Steps
If we feel this could be a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application, the next steps of the process, if successful, are likely to include telephone conversations and an interview. If you need adjustments to support the recruitment process, let us know and we’ll be sure to discuss it with you.
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