Job Description:
The Role of a Senior Facilities Manager is a key position within our organization, requiring a high level of organization and ability to operate as part of a team. This hands-on role brings responsibility and overall accountability for the day-to-day operation of our managed portfolio.
Main Responsibilities:
* Maintain a strong partnership with property managers, ensuring regular meetings take place and all support mechanisms are in place for efficient and consistent property management of the asset.
* Fully embrace our use of Elogs and S2 Riskwise CAFM systems.
* Ensure all asset hard and soft services are specified correctly, tendered and in place to meet any operational need.
* Develop and maintain a positive image of the Asset.
* Monitor all activities relating to the site(s), reporting and taking action as appropriate.
* Regular inspections of the building fabric and hard and soft services.
* Work with key stakeholders to ensure a maintenance and repair programme is in place.
* Compile and maintain records relating to the site(s); e.g. asset register, plans, plant testing, etc., taking any action which may be required.
* Liaise with tenants and deal with any operational queries they might have.
* Attend tenants' meetings with and without the surveying team.
* Be responsible for Health and Safety, compliance and risk management on site, along with associated records.
* Be responsible for environmental management on site, in compliance with policy.
* Organize fire and other safety evacuations and arrange an emergency plan.
* Liaise with local authorities as appropriate.
* Proactively manage risk and deal with insurance issues on site.
* Ensure the property achieves the KPIs set by the client, in conjunction with other stakeholders.
* Manage major work programmes on site, acting as the liaison point for all parties involved.
* Produce regular reports to operational team, as required.
* Ensure procurement is carried out in line with company policy.
* Inform your line manager of any issues inservice delivery, either internal or through supplier so as these can be addressed at the required level.
* Develop and review at appropriate intervals suitable management procedures for individual buildings to include but not limited to Occupiers Handbook, Contractor Rule etc.
* Assist with management of onsite staff including building managers, site receptionists and security guards- where applicable.
Requirements:
* A proven track record in facilities management, responsibility for on-site staff and ensuring business operational and financial targets are met.
* Experience of offices and retail property is essential. Experience of development sites, and public body sites would be helpful.
* Constantly updating knowledge of legislation relating to facilities management.
* Able to build and maintain client relationships.
* Confidence in meeting any (internal and external) and resolving performance needs.
* Understand the client's investment objectives.
* Able to build and maintain tenant/customer relationships.
* Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements and ensuring that the service charge budget is prepared in advance.
* A good understanding of contracts and procurement.
* Be able to specify services, tender contracts and select service providers.
* Understand how property is constructed and how 'plant' works.