Senior Regional Underwriter - Halifax
We have an exciting opportunity to join us here at Covéa Insurance as a Senior Regional Underwriter, within our eTrade function!
At Covéa Insurance, we’re all about protecting what matters most - whether it’s your home, your car, or your business. With our award-winning customer service and a wide range of insurance products, we’re here to make a real difference.
The eTrade team is fast-paced, innovative, and customer-focused. They deliver exceptional service with top SLA performance and outstanding feedback, while embracing technology and continuous improvement. Join us for a supportive culture, real career growth, and the chance to make an impact.
This role is based on site at our Halifax office. We believe that working together in person fosters stronger collaboration, deeper engagement, and supports your professional growth!
Your future starts here! Join us and build skills that will last a lifetime.
What does a day-to-day look like?
* Acting as a key referral point for technical queries for internal and external stakeholders
* Proving training and coaching to team members on technical underwriting, effective trading and soft skills, whilst developing ideas to increase team productivity, efficiency and profitability
* Managing high-level customer complaints and acting as an escalation point to ensure queries are fulfilled, and complaints are concluded satisfactorily
* Performance managing team members to ensure delivery of technical experience and market leading service
* Adapting departmental plans and priorities to address any resource challenges
* Optimising customer service, efficiency and productivity by recommeding and implementing new service measures and initiatives
* Representing the function by maintaining presence at relevant forums relating to Customer Experience, operational matters and compliance
* Monitoring eTrade management information and providing feedback to the rest of the business
What will help you stand out?
* Proven experience in eTrade products and strong proficiency across SME product lines
* Strong teamwork skills such as collaboration, empowerment and the ability to coach, guide and develop
* Ability to identify training needs to create high performing teams
* Strong customer service ethos, proactively looking to improve the quality of service provided to all customers
* Proactive in planning, prioritising and executing objectives and goals
* Delivery focus, with enthusiasm and resilience
* Strong communication skills – written, verbal and nonverbal
* Proven effective trading skills and commercial awareness
* Ability to manage and identify operational risk
* Cert CII qualified ideally
Not sure if you tick every box? That’s okay!
At Covéa, we know that great people don’t always meet every single requirement listed in a job ad. If this role excites you and you think you could be a good fit, we’d love to hear from you - so go ahead and apply! We’re all about building a diverse, inclusive team where everyone can thrive.
Why join us?
1. Flexible working – 36.25 hours a week with flexitime & hybrid options
2. Annual pay review – plus performance bonuses (up to 30% depending on level)
3. Generous holidays – 25–27 days +