Europcar is the European car and van rental leader with a premium positioning.
Europcar is looking for Customer Service Agent
Working hours: Monday - Friday, 08:30-17:30.
What we can offer you:
* Competitive Basic Salary
* Starting on 6 weeks holiday (including bank holidays), increasing with length of service
* Pension and a life insurance scheme
* Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
* Discounted car hire rates across our network
* 20% discount on EE mobile phone contracts*
* Discounted hotel rates through the Accor Group after 12 months service*
* Cycle2Work*
* Free annual eye tests
* Confidential legal and support service through BUPA
* Career progression and development
*forms part of current non contractual benefit offering
Main Tasks and Responsibilities:
* To maintain a high quality of Customer Service recognising the Company's values and objectives.
* Establish and maintain a good working relationship with all of our internal and external customers
* Assisting our customers during their live rental
* Provide technical support where necessary
* To act as the day-to-day liaison for the Customer and Europcar branches to ensure smooth running of our services
* Ensuring contractual SLAs are exceeded as specified within our T&Cs and Corporate contracts
* Complete security of all Europcar policies and rental rates
* Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity
* Ensure that a professional and courteous image is portrayed at all times, both personally and in attitude and appearance in the work area
* To complete any other reasonable duties requested by your Team Leader and/or Line Manager
* The ability to demonstrate excellent customer service approach and work with strong organisational and prioritisation skills
* Proactive extension and collection reservation management for all COI accounts
* Working with all accounts to manage overdues and proactively help keep rentals up to date
* Assisting with fulfilment by liaising with Ops and the client/Account
* Act as central point of contact for reservation and rental queries for the customer and Operations
* Taking ownership of queries until resolved
* Proactive approach to a smooth customer journey
Skills/Essentials:
* Excellent administrative skills, communication and attention to detail
* High quality standards
* First class IT - knowledge of all Microsoft and Google packages
* Able to work using own initiative as well as ability to work within a team
* Highly results driven
* Customer centric approach
* Confidence to work across all levels of the business
* Practically minded: able to roll sleeves up and get stuck in
* Available to work overtime when requested
* Proactive approach to tasks
* Work well under pressure and achieve deadlines: excellent time management
* Take ownership - for all tasks and duties designated to you
* Reliable and punctual
If you believe you have what it takes to become a successful Customer Service Agent within Europcar, then please apply today!
Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on speculative applications being sent.