1st Line IT Assistant [Maternity Cover] (JPC-71)
This role is for a maternity-cover IT Assistant to join a Sevenoaks office on a fixed-term basis (10 months). The successful candidate will work closely with the IT Manager to provide first-line technical support and day-to-day IT administration to keep users, devices, and core systems running smoothly. The pay range is provided by Construction Professionals Recruitment; actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Construction Professionals Recruitment
Key Responsibilities
* Act as first point of contact for IT support via phone, email, and ticketing system.
* Diagnose and resolve hardware, software, and network issues promptly.
* Maintain accurate documentation of incidents, resolutions, and common fixes.
* Create, configure, and manage user accounts, mailboxes, and permissions in Active Directory and Microsoft 365.
* Perform onboarding tasks including account setup, hardware allocation, and IT orientation.
* Manage off-boarding: disable accounts, recover assets, and archive data.
* Maintain group policies, security groups, and access control to meet IT policy requirements.
* Configure, deploy, and image laptops, desktops, and mobile devices for office users.
* Install and update applications, security patches, and endpoint protection.
* Maintain accurate hardware inventory and asset records.
* Assist the IT Manager with monitoring and maintaining servers, networks, and security tools.
* Support backup, recovery, and data protection procedures.
* Contribute to system upgrades, roll-outs, and IT projects while following security best practices.
Ideal Candidate Profile
* Previous experience in an IT support or helpdesk role.
* Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory.
* Practical understanding of basic networking: LAN, Wi-Fi, VPN, and firewall fundamentals.
* Excellent troubleshooting, communication, and customer-service skills.
* Experience with IT asset management tools and ticketing systems.
* Familiarity with IT security practices including MFA, endpoint protection, and encryption.
* Comfortable supporting both on-premises and cloud-based systems.
Benefits
* Discretionary bonus incentive.
* Pension contributions.
* Private medical insurance.
* 28 days holiday including bank holidays.
* 3–4 days office closure over the Christmas period.
* 1 day off for your birthday.
Salary
£30-36,000 per annum
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