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My client are seeking an experienced Legal Client Services Supervisor to oversee the daily operations of our busy New Business Team. This is a pivotal position where you will provide guidance, training, and support to a team of New Business Assistants, ensuring the smooth and efficient onboarding of clients across both property and private client matters.
You will be the go-to person for queries, performance monitoring, and compliance oversight, as well as working closely with senior management to develop and refine processes that enhance client service and operational efficiency.
Key Responsibilities:
* Lead, mentor, and support a team of New Business Assistants, ensuring workloads are managed effectively and service levels are met.
* Oversee client onboarding, including ID checks, AML and sanctions screening, conflict checks, and file opening processes.
* Handle complex client queries and provide solutions promptly and professionally.
* Monitor team performance, provide feedback, and contribute to training and development.
* Ensure compliance with firm policies, audit measures, and regulatory requirements.
* Assist with process improvement projects to enhance team productivity and client satisfaction.
* Step in to cover aspects of the Head of Operations role when required.
About You:
* Proven experience in a supervisory or managerial role, ideally within legal, professional services, or a highly regulated environment.
* Strong administrative skills with excellent attention to detail and time management.
* Confident communicator with the ability to engage with clients and colleagues at all levels.
* Experience with compliance procedures and client onboarding processes.
* Proficient with IT systems, ideally including practice management software.
* A proactive, solution-focused mindset with a commitment to delivering exceptional client service.
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