Job description
Customer Service Representative
Temp Opportunity
About the Role
Our client is seeking a skilled Customer Service Representative to join their dynamic team. This position offers an excellent opportunity to grow within organisation, starting as a temporary role with a clear pathway to permanent employment for the right candidate.
Key Responsibilities of a Customer Service Representative :
Serve as the main point of contact for assigned accounts, managing the complete order lifecycle from entry to delivery. Work cross-functionally with internal teams to ensure seamless order fulfillment, proactively resolve issues, and maintain high customer satisfaction. Support business growth by identifying opportunities, contributing to process improvements, and coordinating client engagements.
Requirements - Customer Service Representative
1. Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts.
2. Exceptional verbal and written communication skills to effectively liaise with customers and internal teams.
3. Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach.
4. Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes.
5. Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers.
We Offer
6. Competitive hourly rate of £16.12 an hour
7. Temp-to-Perm opportunity with career growth potential
8. Supportive and inclusive work environment
9. Comprehensive training program
10. Regular working hours
Location
Redditch (Office based role)
Timings : 08:00 to 04:30 (40 hours week)
If you are available immediately and are happy to start ASAP, apply today!