UK Team Leader (Chain 2 & 3)
Department: UK Retail
Location: Brighton (BTN)
Compensation: £13.27 / hour
Description
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast‑paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!
Key Responsibilities
* Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
* Drive continuous growth by coaching, training, and mentoring your team.
* Keep your team informed and engaged through clear, open communication.
* Empower your team with up‑to‑date product knowledge to meet customer needs confidently.
* Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
* Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
* Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
* Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
* Motivate your team to meet and exceed sales targets and KPIs.
* Identify growth opportunities for team members and suggest strategies for their development.
* Set the standard for exceptional customer service and ensure it’s delivered consistently.
* Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
* Represent the Mountain Warehouse brand with enthusiasm and professionalism.
* Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
Qualifications
* Passionate about delivering outstanding customer service.
* A confident and reliable motivator, with a talent for inspiring others.
* Experienced in all areas of retail, from stock control to visual merchandising.
* A strong communicator who can engage at all levels and provide constructive feedback.
* Proactive and results‑driven, with a track record of setting and achieving goals.
* Approachable, trustworthy, and a natural team player.
* Skilled at problem‑solving within company guidelines and policies.
Benefits
* Monthly Bonus Scheme: a performance‑driven bonus structure, offering achievable targets and additional rewards on top of your base salary.
* 50% colleague discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
* 28 days annual leave, including Bank Holidays.
* Access to Employee Assistance Programme and a colleague hardship scheme.
* Generous colleague referral incentive.
* Auto‑enrolment pension scheme.
* A stable, successful, and supported environment.
* Length of service awards.
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
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