Join to apply for the Customer Service Representative role at William Hill.
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers 1st, getting to know them, and engaging with the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with customers and providing excellent service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Shops operate between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis, including evenings and weekends
Benefits
We offer competitive benefits, including:
* Flexible working hours (full and part-time options)
* Annual pay review and bonus scheme
* 28 days holiday plus a paid birthday day off
* Subsidised travel for roles in London
* Matched pension contributions up to 4%
* Sharesave scheme and discounts in shops, cinemas, holidays
* Training and career development opportunities
* Cycle to Work scheme
Requirements
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills
Next Steps
Apply online. Our Talent Acquisition team will review your application and invite successful candidates for an online assessment via HireVue, followed by an interview.
About Us
William Hill, part of evoke, has over 1,300 shops across the UK. We value trust, belonging, and empowering our teams to succeed. We’re committed to diversity and to supporting your career growth.
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