About the Role
1. We are looking for a professional candidate with experience to manage the scheduling of operative and sub-contract resource on MCM with the Planning Team.
2. to effect a right first time fix on each job, ensure that performance targets are achieved.
3. Maximise the efficiency of the service through the effective management and utilisation of resources, in conjunction with the workstream manager to identify operational problems which may impact on the performance of contracts and develop innovative solutions to resolve such issues.
4. Monitor the flow of the work into the team to establish records of workflow so that increases in workload can be identified and adequately resourced, including allowances for holidays and sickness absence.
5. Manage the allocation of works to subcontractors & ordering of materials, ensuring processes are carried out in accordance with procurement procedures and within timescales to maintain individual contract programmes.
6. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID and maintaining a high standard of health & safety requirements.
Role Criteria
7. Experience as a senior planner
8. Social housing experience
9. Experience of working in a pressurised environment and dealing with challenging situations.
10. Experience of handling multiple tasks in a high volume, rapidly changing environment.
11. Experience of partnership/alliance/collaborative working.
12. Experience of working as a line manager within a customer service or business administration environment.
13. Good written, verbal, questioning & interpersonal skills.
14. Strong customer experience ethos.
15. Proven networking & negotiation skills.
16. Proven line management skills.
17. Good analytical skills.
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer
18. 25 days annual leave plus bank holidays
19. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
20. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
21. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
22. Family friendly policies