Job Description
Purpose of the Role
To provide onsite lettings and property management services to an exciting building to rent residential scheme development comprising 166 apartments in Sutton, South London.
Responsible for the delivery of a first-class customer experience along with the team who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Resident Services Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
1. Provide support to the General Manager in the running of building
2. Line Management of the Resident Services Assistant and any other staff deemed appropriate
3. Provide first class customer service to residents, being the first point of for all residents and visitors
4. Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
5. Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
6. Engaging with residents and facilitation of any resident-lead ev...