AXA UK Middlesbrough, England, United Kingdom
Claims Relationship Manager
AXA UK Middlesbrough, England, United Kingdom
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We have an opportunity for a Claims Relationship Manager to support our Retail Claims team here at AXA. You’ll be the face of claims externally, working closely with our customers and broker network to win and retain profitable business. You’ll provide exceptional stakeholder management and administration, ensuring that our clients receive the highest level of support throughout their claims journey. If you have a keen eye for detail, a proactive approach, and a commitment to excellence, we want to hear from you!
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting brokers or attending industry events.
We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you’ll be doing:
* Build and maintain trusted relationships with key stakeholders, ensuring actions are completed and expectations are managed effectively.
* Onboard new business with sales and underwriting teams to enhance profitability and growth.
* Gather and share market and competitor insights to maintain a competitive edge.
* Identify and resolve issues within the claims proposition to enhance customer outcomes.
* Promote AXA's claims proposition and drive awareness of digital claims options.
* Collaborate with claims operations and supply chain for successful onboarding of new business.
* Seek feedback from various business areas to drive improvements in claims relationship management.
* Analyse external feedback to enhance the customer claims journey.
* Provide the Retail network with consistent, validated management information.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
What you’ll bring:
* Insurance knowledge and experience essential, knowledge of Claims/Underwriting preferred.
* Ability to influence outcomes and foster harmonious relationships.
* Previous experience working with intermediary business partners desirable
* Excellent presentation and communication skills, with a focus on stakeholder management.
* Highly self-motivated, capable of working both collaboratively and independently.
* Experience developing and delivering business profitable growth initiatives.
* Ability to influence people / situations in order to achieve optimum results and maintain key relationships.
* Desire and ability to make a difference without instruction.
* High level of self-motivation and the ability to work both as part of a team and on their own.
* Good Business/Market awareness advantageous.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer:
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
* Competitive annual salary dependent on experience
* Annual company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* Private health cover
* 25 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* Wellbeing services & resources
* AXA employee discounts
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to Sophie.2.guest@axa-uk.co.uk.
Who we are:
AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
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