Overview
Join to apply for the IT Support Analyst role at M&C Saatchi World Services.
We are looking for an IT Support Analyst to join one of the M+C Saatchi Group's specialist divisions: M+C SAATCHI WORLD SERVICES. This division partners with governments, civil society, foundations, academia, and the private sector to work on critical issues such as national security, social justice and conflict prevention. We provide a fully integrated, end to end service, combining multi-discipline communications teams with subject matter experts, across the world.
This full-time, permanent role is based out of our London office.
About The Role
As an IT Support Analyst, you will be working in an ITIL-aligned environment providing support to desktops, laptops, mobiles, tablets and printers, and a range of hardware and software applications. This role offers an opportunity to grow and develop experience in 1st and 2nd line support within a large environment across both Mac and Windows technologies.
Key Responsibilities
* Manage and support Office 365 and Google Suite accounts
* Manage data security within the wider business to ensure the company’s data is securely backed up and stored
* Investigate new and existing systems to support business growth
* Provide BAU support including laptop builds, printers and mobile phone support
* Maintain a high degree of customer service for all support queries and adhere to service management principles
* Take ownership of user problems and be proactive in resolving issues
* Secure networks and advise users on best practices
* Oversee phone systems, meeting room equipment and other hardware
* Office 365 email, Teams, Slack and Okta administration
* Maintain and update the asset register daily
* Manage end‑to‑end IT set‑up for JML (Joiners, Movers, Leavers)
* End user training and documentation, keeping materials current
* Remote and global support as needed
* Troubleshoot and resolve local network and connectivity issues
* Enforce and adhere to IT security policies at local office level
* Report any security concerns or incidents to the central IT security team
About You
What you bring (experience, qualifications, skills):
* Microsoft Windows versions 10
* Apple iOS installation, configuration and troubleshooting
* Active Directory user and group administration
* Audio Visual and video conference technologies and hardware
* Anti-virus installation and centralised deployment/management tools (e.g. Sophos)
* Remote/Secure access & VPN solutions (notably FortiClient)
* WAN/LAN technologies
* Service Desk call logging software (Fresh Service)
* Wi‑Fi technologies (Meraki)
* Desktop imaging (Windows & Mac)
* Email management/security (Mimecast)
* Microsoft Office 365 administration
* Mobile telephony (iOS and Android)
* MDM - Intune
* Secure file sharing system (Egnyte)
* Occasional overtime may be required
* Willing to work weekends and out of hours on occasion
Additional Essentials
* Strong logical thinking and troubleshooting abilities, with the ability to assess priority
* Experience of Google Workspace and Microsoft 365
* Strong interpersonal skills and ability to engage with the business at all levels
* Solid understanding of PC/Mac hardware, networking principles, and tools used in the agency
* Knowledge of Microsoft/Mac operating systems and productivity tools
* Previous helpdesk experience is beneficial but not essential
* Excellent verbal and written communication skills and ability to follow instructions
* Experience using call logging software
* Ability to work in a fast-paced environment and meet tight deadlines
* Desire to progress, high motivation and good team working essential
What You Get
A competitive salary and benefits package including 27 days holiday per year, pension contributions, private healthcare, dental insurance, enhanced maternity/parental leave, and other benefits:
* Cultural stimulation allowance
* Half days off before bank holidays
* Emergency care days for dependants
* Up to 5 days volunteering leave per year
* Up to 10 days special emergency leave per year
* Season Ticket loan
* Payroll Giving Scheme
* Social events and opportunities for learning around diversity and inclusion
Further personal development and mentoring opportunities are provided to support career growth.
Application Details
Applications close: Friday 16 September. No recruiters.
About M+C Saatchi Group: M+C Saatchi Group is committed to creating an inclusive culture and is an Equal Opportunity Employer. If you require reasonable adjustments during recruitment, please let us know as part of your application.
Note: This summary reflects the role and responsibilities of the IT Support Analyst at M+C Saatchi World Services.
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