Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences. Location: Permanently site based, at our Belfast VR Hub (BT1 3NR). Hours: 40 hours paid production scheduled between 6am - 7pm, Monday to Sunday. Salary:£27019.20 per annum + additional perks and company benefits to help support your unique lifestyle. Must be fluent in English and Italian (B2 CEFR level) What you will do in this role Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products. Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by: Provide resolutions to general or individual users. Help identify opportunities to reduce customer effort. Constantly monitoring social media, forum channels and product review platforms. Providing engagement activity support. Create and promote engaging responses that encourage participation. Develop user-generated content. Actively working to identify and implement opportunities to cross leverage self-service content across digital channels. Whats in it for you Discount on car and home insurance with AXA! 28 days paid holidays. Refer a friend incentive. Employee Assist Program- a range of support and resources, accessed free. Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. PUREGYM Discount & 0% joining fee. Free healthcare cover for you and your dependents with pension (after one year) UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC) Your qualifications Concentrix is a great match if you: Have professional experience or an in-depth understanding of social media support Fluent in English and Italian (B2 CEFR level) Have the availability to work 5 days per week, between 6am - 7pm Typing speed 55 WPM and accuracy of 95% Experience or interest in virtual reality gaming is desirable Career growth and personal development This full-time position is a great opportunity to expand your career and experience the power of whats next while developing friends for life at the same time. Well give you all the training, cutting-edge technologies, and the continuing support youll need to succeed. Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice. Concentrix is an equal opportunity employer Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Skills: Customer Service Social Media Admin Duties Call Centre Benefits: Gym Paid Holidays Parking Pension Fund