An opportunity for a Payroll Manager has arisen with a well-established, successful business in Norwich. On-site working, flexible hours. Easily accessible by car or public transport links This person will lead and manage the team and be responsible for the following tasks: Data Management – maintaining accurate and confidential employee records within the HR systems and providing insights and reports on HR metrics to support decision-making Payroll Processing – ensuring timely and accurate payroll processing, including deductions, benefits, and payments for employed and self-employed payrolls. Payroll Administration – ensuring pay queries are responded to promptly, overpayments for leavers are chased, and regular monitoring of compliance HR Transactions – processing HR transactions such as onboarding, offboarding and employee changes Benefits Administration – managing the administration of employee benefits programs and ensuring compliance. Effectively oversee the administration of pension schemes, group income protection and other group policies, working in collaboration with HR and other stakeholders on scheme terms Customer Service – responding to employee and manager inquiries related to HR policies and procedures using a triage model of dealing with incoming queries. Collaborating with HR Advisors, Recruitment Team and L&D colleagues to ensure smooth and efficient service is maintained, especially with complex HR issues Compliance – adhering to HR and Payroll policies, procedures and legal requirements, ensuring strong governance controls in place for all Payroll and HR Administration activities Process Improvement – contributing to continuous improvement initiatives to enhance HR service delivery HR System Development – identify and implement developments and improvements to the HR and Payroll system to improve efficiencies Internal Communications - support with all HR internal communications, including letters, emails, and internal notices. Responsible for maintaining accurate information on all HR and Payroll-related policies, procedures and forms on the internal communications platform. People Management – effectively manage the shared service team, including regular one-to-one meetings. To apply, please submit your CV. or for a confidential discussion, please contact Kate Edwards or Caroline Meeson at Pure